Provider of Wi-Fi Solutions to the Hospitality Industry Implements Hosted Call Center Solution to Serve Guests at Over 300 Locations

McLean, Va. (October 10, 2005) –

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), announced today that Sky High Speed has deployed the company’s Virtual Call Center solution. Sky High Speed chose the Angel.com solution to replace its Siebel CRM OnDemand solution, and will use the Virtual Call Center to handle automated information delivery, call screening, and routing for the company’s technical support and sales call centers.

Angel.com’s Virtual Call Center is a hosted call center solution that combines the call distribution capabilities of an Automatic Call Distribution (ACD) system with the data collection capabilities of a speech-enabled IVR system, all in one easy-to-use web interface. Companies like Sky High Speed choose the Angel.com solution to help increase customer satisfaction, reduce call center costs, increase agent productivity, and generate additional revenue.

Sky High Speed is a leading provider of Wi-Fi solutions and support to multiple industries including the hospitality industry, where it services over 25,000 rooms at over 300 locations. After looking at three other hosted call center providers, Sky High Speed selected Angel.com’s Virtual Call Center because the product was best equipped to handle its requirements, including remote and at-home agent accessibility, the ability to dynamically integrate with Sky High Speed’s customer database and the flexibility to make real-time changes to call flows and routing patterns.

“Overall, the product has performed exceptionally well, improving our technicians’ efficiency ten-fold and making the customer experience far smoother,” said John Schnipkoweit, Chief Technology Officer at Sky High Speed. “We’re also taking advantage of the flexibility of Angel.com by integrating the Virtual Call Center with our CRM software. Angel.com is easy to try, easy to use, and reasonably priced.”

“Sky High Speed is a great example of a customer who is utilizing three key characteristics of Angel.com – the ability to customize, the ability to integrate with existing data sources, and ease-of-use permitting customers to manage the entire solution internally,” said Mike Zirngibl, President and CEO of Angel.com. “We’re excited that we were able to provide the flexible, cost-efficient solution Sky High Speed desired, and we look forward to being a part of their continued rapid growth in the hospitality industry.”

About Sky High Speed
Sky High Speed is a leading nationwide turnkey solution provider for public internet access in Hotels, Resorts, Conference Centers, Restaurants/Cafes, Hospitals, and Multi-Tenant Units. Based in Cedar Rapids, IA, Sky High Speed has installed and now supports more than 300 Wi-Fi Zone(TM) locations with 24 x 7 Guest Technical Support. Sky High Speed’s turnkey solutions provide network engineering, installation, pro-active network monitoring, and user authentication/accounting platforms, as well as three tiers of technical support. Sky High Speed’s Network Operations Center is the communications hub of the organization which utilizes Internet-based Open Source Software for ultimate flexibility and customization. More information about Sky High Speed can be found at www.skyhighspeed.com

About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com

Source: MicroStrategy