MicroStrategy Chosen Following Thorough BI Products Evaluation
McLean, Va., (October 02, 2008) –
MicroStrategy® Incorporated (Nasdaq: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that NTT America, Inc., a wholly owned U.S. subsidiary of NTT Communications Corporation, has selected MicroStrategy to analyze and monitor key customer service performance metrics.
NTT America chose MicroStrategy’s Dynamic Enterprise Dashboards(TM) to monitor customer service data, including response times to trouble tickets. NTT America executives and managers will use the MicroStrategy information dashboards for at-a-glance insights into customer service performance to help them make data-driven decisions. With MicroStrategy, NTT America expects to be able to improve its service response times, allocate resources more efficiently, and address other critical service areas to improve customer satisfaction and retention.
“Following a thorough evaluation of the leading business intelligence products, we found MicroStrategy’s interactive dashboards to be the best choice to ensure high user adoption across the enterprise,” said Sho Kikuchi, Director of IT, NTT America, Inc. “MicroStrategy’s robust architecture allows us to deliver valuable data to a broad user population and it requires significantly less overhead than any other BI tool in the market.”
“NTT America is a valued new MicroStrategy customer,” said Sanju Bansal, MicroStrategy’s COO. “MicroStrategy’s Dynamic Enterprise Dashboards empower business users of all levels to interact with their data in compelling new ways, providing actionable insights to help them make more effective decisions, streamline operations, and better serve their customers.”
About NTT America
NTT America is North America’s natural gateway to the Asia-Pacific region, with strong capabilities in the U.S. market. NTT America is the U.S. subsidiary of NTT Communications Corporation, the global data and IP services arm of the Fortune Global 500 telecom leader: Nippon Telegraph & Telephone Corporation (NTT). NTT America provides world-class Enterprise Hosting, managed network, and IP networking services for enterprise customers and service providers worldwide. For additional information on NTT America, visit us on the Web at www.nttamerica.com.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (Nasdaq: MSTR) is available at www.microstrategy.com.
MicroStrategy, MicroStrategy Business Intelligence Platform, MicroStrategy Dynamic Enterprise Dashboards are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com
Source: MicroStrategy