The Only National Voter Protection Line Staffed by Live Agents Relies on Angel.com Virtual Call Center to Manage and Track Thousands of Election Related Calls
McLean, Va. (November 06, 2006) –
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), today announced that its technology helps power 866-OUR-VOTE – a toll-free hotline for citizens to report problems and receive help on Election Day. The hotline is an effort by Election Protection, a coalition of non-partisan organizations led by the Lawyers’ Committee for Civil Rights Under Law, the NAACP and the People For the American Way Foundation. The group anticipates tens of thousands of calls leading up to and on Nov. 7th, and will have approximately 500 trained volunteers providing information and support as needed.
The hotline is the only national voter protection line that provides live agents and state and local-specific information to callers. The staff can also mobilize legal efforts to investigate problems or irregularities, and work with local election officials to solve these problems. Angel.com’s Virtual Call Center allowed the organization to dramatically modernize and improve the hotline after the 2004 election, when the organization fielded upwards of 200,000 calls.
“The Angel.com Virtual Call Center platform brings voter protection to the 21st century by providing the flexibility and responsiveness we need to address the real problems experienced by American voters,” said Barbara Arnwine, Executive Director of the Lawyers Committee. “Before, we had to make decisions about call routing weeks in advance and had no flexibility on the back-end.”
Angel.com’s Virtual Call Center allows the organization to rapidly respond to voter needs and route calls to available volunteers regardless of location. For example, a call center in an area of the country with light traffic can support those with higher volume as trends emerge on Election Day. The system also allows the organization to analyze data, such as caller location and percentage of requests for Spanish translation.
“Angel.com is very proud to provide a technology platform that allows for individual customization, especially for a critically important issue such as voter protection,” said Angel.com CEO Michael Zirngibl. “We are constantly impressed by the power and effectiveness of elegant applications built on the phone.”
About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,600 customers turn to Angel.com’s proprietary Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing. To learn more about Angel.com, visit http://www.angel.com.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at http://www.microstrategy.com.
MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Greg Abel
Abel Communications
(410) 466-2044
greg@abelcommunications.net
Source: MicroStrategy